Terms of Use
This document is not final. Details in [square brackets] will be filled in before the apps launch.
Draft of
These terms apply when you use the vexla.tv website and the Vexla apps. Please read them together with our Privacy Policy.
In short
- Vexla is a media player. It doesn't include channels or content; you bring your own source.
- Only use sources you are legally allowed to use, and never share or resell logins.
- Unlock is a one-time purchase. Pro is a subscription you can cancel at any time and keep until the end of the paid period.
- You can delete your account at any time.
1. About these terms
These terms are an agreement between you and To do: [Legal entity: to be added], To do: [Registered address: to be added] ("Vexla", "we"). By using the website or the apps you accept them. If you don't agree, please don't use Vexla.
2. What Vexla is
Vexla is a media player and playlist manager. It plays sources you add yourself, such as M3U playlists or Xtream logins from a TV service you subscribe to.
Vexla does not provide television channels, streaming subscriptions or copyrighted content. Users must provide their own legally authorized content sources.
We don't sell, recommend or partner with TV services, and we don't host, review or control the content you play.
3. Your sources and your responsibility
- You are responsible for having the right to use every source you add.
- You must not use Vexla to infringe copyright, redistribute content without permission, or access illegal streams.
- You must not share, sell or publish playlist links or logins that belong to you or others.
- We may suspend or close accounts that break these rules, including repeat infringers.
4. Your account and devices
- You must be at least 16 to create an account. If you're under 18, a parent or guardian must agree to these terms for you.
- You need an account to buy a plan or use cloud features. Keep your sign-in details safe; you're responsible for activity on your account.
- Each plan allows a limited number of active devices. You'll see the limit before you buy, and you can sign devices out in the app.
- Signing in a TV with a code or QR code links that TV to your account. Only approve devices you own or control.
5. Free trial
New accounts get a free trial of 7 days, once per account. Signing in on another device doesn't restart it. We may refuse a trial when we detect abuse, such as many accounts created on one device.
6. Purchases
- Unlock is a one-time purchase with no expiry date and no recurring fee. It covers the Unlock features on every platform where Vexla is available. If we ever stop offering Vexla on a platform, we'll tell you well in advance, and your Unlock keeps working on the other platforms.
- Pro is a monthly or yearly subscription. You pay at the start of each period, and it renews automatically at the then-current price until you cancel. Cancel before the renewal date (at least 24 hours before for the App Store): in your App Store, Google Play or Amazon account's subscription settings if you subscribed there, or in your account on vexla.tv if you subscribed on the web. When you cancel, you keep Pro until the end of the period you already paid for.
- Where you buy matters. Purchases in the App Store, Google Play or Amazon Appstore are handled by that store and follow its terms, including cancellation and refunds. Purchases on vexla.tv are processed by our payment provider, and you manage them in your account.
- Prices are shown before you buy, including any taxes that apply. If we raise the price of Pro, we'll tell you at least one month before the new price applies to you, and you can cancel before then. Subscriptions bought in a store follow that store's price-change process, which may ask you to accept the new price.
- Your right to withdraw (EU and UK). If you buy on vexla.tv, you have a 14-day right of withdrawal. At checkout we ask whether you want your purchase to start right away. If you agree and confirm you understand that you then lose this right, you can no longer withdraw from Unlock once it is unlocked. If you withdraw from Pro within the withdrawal period, we refund what you paid minus a proportionate amount for the time you used it. We confirm your choice by email. Purchases in the App Store, Google Play or Amazon Appstore follow that store's rules. This does not affect your other legal rights.
- Unlock and Pro apply to your account on every platform where Vexla is available.
7. Cloud sync (Pro)
With Pro, your playlists (including their links and logins), favorites, folders, settings and history sync across your devices. Links and logins are stored encrypted (see the Privacy Policy).
8. Acceptable use
You must not:
- try to get around plan limits, device limits, or the trial;
- interfere with or overload our services, or try to access other people's accounts;
- copy, resell or redistribute the apps, or use Vexla's name and logo without permission.
9. Changes and availability
Features may change for valid reasons, such as security, legal requirements or changes to the platforms Vexla runs on, at no extra cost. If a change to something you paid for affects you more than in a minor way, we'll tell you in advance and you can end your contract free of charge, with a refund for any paid period you don't get. We don't guarantee that every source, stream format or device will work, because providers and devices differ.
10. Ending your use
You can stop using Vexla and delete your account at any time, in the app or on vexla.tv. We may suspend or close an account that breaks these terms. If we suspend or close your account, we'll tell you why, unless the law prevents it, and how you can contest the decision.
Deleting your account doesn't cancel a Pro subscription bought in the App Store, Google Play or Amazon Appstore; cancel it in that store's subscription settings.
11. Reporting illegal content and copyright complaints
If you believe information stored with Vexla, such as a playlist saved to an account, is illegal or infringes your rights, email To do: [Contact email: to be added] with your name and email address, why you consider it illegal, where we can find it (for example the account email), and a statement that your notice is accurate and complete to the best of your knowledge. We confirm receipt, decide without undue delay and tell you the outcome. Authorities can use the same address. We accept notices in English and To do: [Other notice languages: to be added]. Vexla does not host or stream video and can only act on information stored in Vexla accounts.
12. Liability
Vexla is provided as it is. Nothing in these terms limits liability that cannot be limited by law, or your statutory rights as a consumer. Otherwise, we're not responsible for the content of sources you add or for services provided by others, such as your TV provider or app store.
13. Governing law
These terms are governed by the laws of To do: [Governing law country: to be added]. If you live in the EU or UK, you also keep the protection of the mandatory consumer laws of your country, and you can bring a claim in your local courts.
14. Changes to these terms
If we change these terms we'll update the date at the top. For significant changes we'll tell you in the app or by email before they take effect.
15. Contact
Contact details will be published here before the apps launch.
To do: [Legal entity: to be added], To do: [Registered address: to be added], To do: [Contact email: to be added].